FAQ's

I had a fire at my house or a car fire. How can I obtain a copy of an Incident Report?

I was involved in an accident last week. St. Johns County Fire Rescue transported me to the hospital. I need a copy of the report. How do I get this?

I was sent a bill for ambulance transport. Who do I call to provide with my insurance information or ask questions about this bill?

Where can I find out about CPR and First Aid classes?

My business fire alarm just went off. It is a false alarm. Who shall I call to report this?

Who shall I contact about questions concerning storage/disposal of paint, oil or other hazardous materials?

The fire hydrant in front of my house has started to leak. Who takes care of this?

Can I plant trees or shrubs around the hydrant on my property?

What are the closest fire station and/or hydrant to my residence or business?

How do I obtain fire station information for my insurance company?

Do I need a permit to burn yard trash?

Who can inspect or install my child's car seat?

How do I schedule a fire related educational program, have someone come to my school or visit a fire station for education?

I have found my child playing with matches recently. Can the Fire Department help me with this?

How do I pay for a permit?

I had a fire at my house or a car fire. How can I obtain a copy of an Incident Report?
Please contact Fire Prevention administration at 209-1740.

I was involved in an accident last week. St. Johns County Fire Rescue transported me to the hospital. I need a copy of the report. How do I get this?

To acquire a medical record you must have a medical authorization signed by the patient, the patient’s guardian or a subpoena. The request for Medical Records must be made in writing with the patient's full name, address, date of incident and approximate time of day to assist in locating the report. The request may be mailed or faxed to:

I was sent a bill for ambulance transport. Who do I call to provide with my insurance information or ask questions about this bill?
To provide your insurance information, you may call St. Johns County Fire-Rescue EMS Office. Their phone number is (904) 209-1730

Where can I find out about CPR and First Aid classes?

My business fire alarm just went off. It is a false alarm. Who shall I call to report this?

First, be sure it is a false alarm! Make sure you check for smoke or fire. If it is a false alarm, you should contact your Alarm Company. The alarm company will notify Fire-Rescue. If the fire truck has already left the bay, it is officially a false alarm.

Who shall I contact about questions concerning storage/disposal of paint, oil or other hazardous materials?

For information on the disposal of hazardous materials, citizens should contact the Solid Waste Office at (904) 824-9720.

The fire hydrant in front of my house has started to leak. Who takes care of this?

The fire department is not responsible for the maintenance of fire hydrants. All calls should be direct to the water utilities department which services your area (who you pay your water bill to).

Can I plant trees or shrubs around the hydrant on my property?
Hydrants - Clearances of seven and one half foot (7'-6") in front of and to the side of the fire hydrant, with a four foot (4') clearance to the rear of the hydrant. (NFPA 1: 18.3.4.1)

What are the closest fire station and/or hydrant to my residence or business?

How do I obtain fire station information for my insurance company?
Please contact our office at 209-1740 for specific information about the stations.

Do I need a permit to burn yard trash?

Yes. The Division of Forestry is responsible for the issuing of permits. Contact the Division of Forestry at (386) 446-6786. Contact the Fire Marshal’s office at (904) 209-1740 for more information.

Who can inspect or install my child's car seat?
Please contact the Tax Collector's office for more information at 209-2250.

How do I schedule a fire related educational program, have someone come to my school or visit a fire station for education?
Contact our Public Education Officer, Jeremy Robshaw, at 209-1750 or see the Public Education section of the website.

I have found my child playing with matches recently. Can the Fire Department help me with this?
St. Johns County Fire Rescue offers what is called the “Juvenile Firesetters” program which can help parents determine whether the child’s interest in fire is normal curiosity or a symptom of a more serious problem. The Public Education Officer can provide more information on this service. Please contact him at 209-1750.