Payments, Billing & Reports

bill pay, Reports, insurance

We have answers. These are some of the most common questions and requests we get. If there is something you need that is not on this list, please call (904) 209-1700.

Bill Payments

If you have questions about your bill, please call 904.209.1730.

To supply insurance information, please call 904.209.1730 or fax 904.209.1739.

Bill Payment Online
Our new online bill pay site is easy to use, all you need to make a payment is the run number and the date of birth of the person we transported. Pay Your Bill Online

We accept Amex, MC, Visa, Discover, and electronic check.

Bill Payment by Mail or Phone

Mail: EMS Billing Office, 3657 Gaines Rd., St. Augustine, FL 32084
Phone: 904 209 1730
Fax: 904 209 1739
Our Office Hours are 8:00 a.m. to 4:30 p.m., Monday through Friday


I had a house or car fire. How do I get a copy of an Incident Report?
Please contact Fire Prevention Administration at (904) 209-1740.

I received an ambulance service bill. Who do I call with insurance information or billing questions?
Please contact the St. Johns County Fire Rescue EMS Office at (904) 209-1730.

I was involved in an accident last week. SJCFR transported me to the hospital. How do I get a copy of the report?
To acquire a medical record you must have a medical authorization signed by the patient, the patient's guardian or a subpoena. Requests for Medical Records must be made in writing with the patient's full name, address, date of incident and approximate time of day to assist in locating the report. Mail or fax requests to: St. Johns County Fire Rescue, Attn: Patient Records, 3657 Gaines Rd, St. Augustine, FL 32084, Fax: (904) 209-1739

St. Johns County Fire Rescue

Fire Rescue Personnel

Dedicated to the highest standards of professionalism in public safety and life-saving services with the commitment to serve, ability to perform and courage to act.