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Frequently Asked Questions

• What should I do prior to starting water service?
• What should I do to maintain my meter?
• When is my utility bill due?
• How can I pay my utility bill?
• How can I sign up for automatic payment of my Utility bill via my bank account?
• How can I sign up for automatic payment of my Utility bill via my credit card?
• Are there additional fees for using the Online Utility Billing feature, or Automatic Payment features?
• What are the current rates for Utility Services?
• My water has been shut off, what do I need to do?
• How do I apply for a new Utility Account?
• My water bill is showing high water consumption. What should I do?
• I need to change the mailing address for my account. How do I do that?
• There are discrepancies on my bill. Who should I contact?
• I haven’t received a bill in several months. What should I do?
• My garbage has not been picked up. Who should I contact?
• I have a question regarding storm water. Who should I contact?
• How do I report a problem?
• Where is the SJC Utility Department Service Area?
• How do I close an account or discontinue my service?

What should I do prior to starting water service?

It is very important that all valves and faucets both inside and outside the home be turned off prior to meter placement. This is necessary to prevent possible water damage. The County will not be responsible for water damage due to valves left on prior to unlocking or installing a meter.

What should I do to maintain my meter?

It is the customer’s responsibility to supply the Utility Department with access to the meter box for reading, maintenance and inspection at all times.

When is my utility bill due?

The balance of your Utility bill is due the date marked on the bill; if the balance is not paid late charges will be applied to your account on the day following the due date.

How can I pay my utility bill?

There are currently several ways of paying for your Utility bill. They are:

• Mailing in a check with your Utility bill.
• Dropping off your payment at our drop box locations.
• Using automatic payment via your bank account.
• Using automatic payment via your credit card.

How can I sign up for automatic payment of my Utility bill via my bank account?

Simply download the Automatic Debit Payment Form, fill it out and return it via the method indicated on the form.

How can I sign up for automatic payment of my Utility bill via my credit card?

Simply download the Automatic Credit Card Payment Form, fill it out and return it via the method indicated on the form.

Are there any additional fees for using Online Utility Billing, or Automatic Payment features?

No. There are no additional fees for using any of these features.

What are the current rates for Utility Services?

Click here to view the current rates for Utility Services.

My water has been shut off, what do I need to do?

Contact Customer Service at your earliest convenience.

How do I apply for a new Utility Account?

You may apply for new water/sewer service at the Utility Department office. Contact the Utility Customer Service Office at (904) 209-2700, option 4 for an application.

A $100 deposit is due with the application and the $30.00 new service charge will be added to the first month's bill. New water and sewer service accounts established before noon will be turned on that day.

My water bill is showing high water consumption. What should I do?

If your water bill is showing unusually high consumption, you may want to check for a leak. A leaky toilet, faucet, or underground pipe can cause drastic changes in your water bill. First start by checking for leaks around the house (toilets, sinks, outside spigots, etc.). If no leaks are noticed around the house you may want to check to an underground pipe leak. Here's how to check for an underground pipe leak:

First, make sure ALL water on your house is off. Make sure that your hot water heater isn't filling up, the washing machine and dishwasher are both off, outside spigots are off, etc. All water needs to be off. Once you have made sure there is no water running at your residence, locate your water meter. Your water meter is equipped with a small triangular dial (usually red) that shows when water is being used. If all the water at your residence is turned off, and that small triangular dial is spinning, it is an indicator that you may have a leak. In that situation you may want to contact a plumber or the Utility Department to get assistance from a trained technician.

If the dial is not spinning and you don't suspect a leak there may be other reasons why your water bill is unusually high. Guests staying at your house can cause your water usage to rise as well as activities such as filling a pool or kids playing outside in the water. Water softeners and irrigation systems are also large users of water.

I need to change the mailing address for my account. How do I do that?

You can do that by contacting the Utility Customer Service Office at (904) 209-2700. You can also submit a change of address by writing the new address on your Utility bill and submitting it with your payment.

There are discrepancies on my bill. Who should I contact?

Contact the Utility Customer Service Office at (904) 209-2700, option 4.

I haven’t received a bill in several months. What should I do?

Contact the Utility Customer Service Office at (904) 209-2700, option 4.

My garbage has not been picked up. Who should I contact?

Questions in reference to garbage pick-up should be directed to the Solid Waste Department by phone at (904) 827-6980. You can also click here to find out when garbage is picked up in your area. Issues may also be submitted via PRIDE, the Citizen’s Request/ Complaint Tracking System Online.

I have a question regarding storm water. Who should I contact?

Questions involving Storm water should be directed to the Public Works Department at (904) 209-0266. Issues may also be submitted via PRIDE, the Citizen’s Request/ Complaint Tracking System Online.

How do I report a problem?

To report problems such as leaks, no water, low water pressure or liftstation alarms, please call (904) 209-2700 during regular business hours of 7:30 AM to 4:30 PM, Mon. through Fri. and (904) 209-2745 after hours and on weekends and holidays.

Where is the SJC Utility Department Service Area?

Click to view a pdf map of our service area.

How do I close an account or discontinue my service?

Customers may apply for Disconnection of Service in person at the Utility department, by phone, (904) 209-2700; or via fax, (904) 209-2718; mail or email to utilbill@sjcfl.us. If request is not made in person, an additional form of identification such as the last four digits of the customer's Social Security Number or Driver's License Number is required. See "Applications" on this site for printable forms.