Customer Service & Forms

Options to Pay Your Bill

Utility customers are billed monthly and payments are due monthly.

IF YOU DO NOT RECEIVE A BILL, PLEASE CONTACT OUR OFFICE at (904) 209-2700, Option 4, Monday- Friday, 7:30 am to 4:30 pm.

Payment Options

  • Automatic Payment Program: Visa, Mastercard, American Express, Discover & E-Check
  • By Phone: Visa, Mastercard, American Express, Discover & E-Check. Call 1-844-SJCUTIL / 1-844-752-8845.
  • Online Bill Pay is now available! Pay Your Bill Online

Our automated phone system and Online Bill Pay are available 24 hours a day / 7 days a week to make a payment, check your account balance and payment history.

Rate Information

Establish New Service

You may apply for new water/sewer service by calling Customer Service at (904) 209-2700. A $100.00 deposit is due at the time of application, and a $30.00 new service charge will be added to the first month's bill. New water and sewer service accounts established before noon will be turned on the same day. Residential Application | Business Application

Water and/or Wastewater Deposit

Every user of the County Water and/or Wastewater service system shall pay or cause to be paid a deposit of $100.00 as required in County Ordinance 2022-37. A copy of the Ordinance can be viewed at the Utility Department or the Clerk of Court website. Authorization for Deposit from Credit Card

Close an Account/Discontinue Service

Customers may apply for Disconnection of Service in person at the Utility department, by phone at (904) 209-2700, or via fax, mail or email. If request is not made in person, an additional form of identification such as customer's last 4 digits of their Social Security Number or Driver's License Number is required. Request for Disconnection of Service

Customer Forms & Applications

Documents are in Adobe Acrobat PDF format. You will need the latest version of Acrobat Reader to view and/or fill them out.






Pay Your Bill Online


Main Number: (904) 209-2700
Toll Free: 1 (877) 837-2311
After Hours Emergency: (904) 209-2745
Email the SJC Utility Department

St. Johns County Utility Department
P.O. Box 3006
St. Augustine, FL 32085

Water conservation tip: Check your garden hose for leaks at the connection to the spigot. If it leaks, replace the hose washer and insure a tight connection using pipe tape and a wrench.