Frequently Asked Questions

How can I pay my utility bill?
There are currently several ways of paying for your Utility bill. They are:

What are the current rates for Utility Services?
View the current rates for Utility Services.

My water has been shut off, what do I need to do?
Contact Customer Service at (904) 209-2700, Option 4, Monday through Friday, 7:30 am to 4:30 pm.

How do I report a problem involving water or sewer service?
To report problems such as leaks, no water, low water pressure or liftstation alarms, please call (904) 209-2700 during regular business hours of 7:30 AM to 4:30 PM, Monday through Friday. Please call (904) 209-2745 after hours, on weekends or on holidays.


The St. Johns County Utility Department is governed by Ordinance 2022-37. View the ordinance for additional utility information.






Pay Your Bill Online


Main Number: (904) 209-2700
Toll Free: 1 (877) 837-2311
After Hours Emergency: (904) 209-2745
Email the SJC Utility Department

St. Johns County Utility Department
P.O. Box 3006
St. Augustine, FL 32085

Water conservation tip: Check your garden hose for leaks at the connection to the spigot. If it leaks, replace the hose washer and insure a tight connection using pipe tape and a wrench.