Pay Bill Online

COVID-19 UPDATES: For Information regarding St. Johns County's response to coronavirus disease 2019 (COVID-19), including closures, cancellations, and access to facilities please visit our St. Johns County Corona Virus (COVID-19) Response site.

St. Johns County Utility Department Suspending Late Fees and Service Disconnections effective immediately, in an attempt to ease financial strain on families and businesses impacted by COVID-19. In addition, the Utility Department will not disconnect services on accounts with an outstanding balance. These measures are in effect until further notice. Customers with past-due balances that predate the current health emergency are still expected to pay for their services. For more information, please call 904.209.2700.


"Bill Pay Online" Website

Please Note: St. Johns County Online Bill pay and Automated Phone system will be temporarily unavailable during system maintenance on Sunday morning, June 21, 2020, from 5:00 AM - 8:00 AM.

The Bill Pay Online site has been designed with the customer in mind, featuring streamlined navigation and options for billing and payments including:

AutoPay Online – Residents and businesses can sign up for AutoPay, which allows you to set up your account once and forget the hassle of monthly payments.

New Features – Pay-by-Text Messaging, Payment Scheduling, Email Notifications,  Express Payment, Paperless options, and no convenience fees, all at no additional cost to account holders.

 

PLEASE DO NOT USE ONLINE BILL PAY IF:

  • You have been disconnected for non-payment
  • You have received a door tag for a returned check

If either of these apply to you, please call our Customer Service Center at (904) 209-2700, Option 4.
Our hours of operation are 7:30 a.m. – 4:30 p.m., Monday – Friday. 

Payments made online by 8:00pm EST will be credited same day; otherwise, payment will be credited the next day.

Updates & Announcements

Rate Information


 

 

 

 

Pay Your Bill Online
Maps & Apps

Contact

Main Number: (904) 209-2700
Toll Free: 1 (877) 837-2311
After Hours Emergency: (904) 209-2745
Email the SJC Utility Department

Mail:
St. Johns County Utility Department
P.O. Box 3006
St. Augustine, FL  32085

Water conservation tip: Check your garden hose for leaks at the connection to the spigot. If it leaks, replace the hose washer and insure a tight connection using pipe tape and a wrench.