St. Johns County Public Works Modernizes Fleet Operations with GPS Tracking System
Verizon Connect Reveal helps the County improve response times and efficiency
St. Johns County Public Works has implemented a state-of-the-art fleet management system to improve emergency response, enhance resource efficiency, and deliver better service to residents. By leveraging Verizon Connect Reveal, the department can now track vehicle locations and activity in near real time, replacing outdated manual processes with a smart, streamlined solution.
“Our top priority is serving the people of St. Johns County with compassion, trust, and innovation,” said Rocky Agbunag, Information Systems Officer for Public Works. “The ability to modernize our operations through technology allows us to provide faster service and better transparency for our residents.”
Faster emergency response and smarter service
Previously, vehicle tracking within the Public Works fleet required a time-consuming manual process involving physically entering trucks and downloading data via USB drives. This often meant relying on guesswork to determine where vehicles were located or who was operating them.
Thanks to Verizon Connect Reveal, the County now has a reliable and secure system to manage more than 300 vehicles, 89 drivers, and 38 assets across multiple departments. The new system enables staff to quickly locate vehicles during emergencies, assign the closest available crew to a scene, and respond to citizen inquiries with real-time data.
“If a tree is down on a coastal road after a storm, we no longer have to call around and guess where our teams are,” said Lewis Caudle, Asset Management Coordinator for Public Works. “We can instantly see who’s nearby and dispatch help right away.”
Efficiency and transparency across departments
The County has integrated the Verizon fleet system with its Esri GIS platform and Cityworks maintenance management system, enabling seamless communication between vehicle data and operational records. This connectivity streamlines internal workflows and provides valuable analytics to measure performance and service delivery.
“Resource allocation has improved tremendously,” Agbunag said. “Fleet maintenance, preventive care, and service verification are now data-driven—helping us build trust and accountability throughout the County.”
Departments that previously operated in silos can now collaborate more effectively. For example, the Public Library System uses the tracking system to monitor its bookmobile, while the fleet maintenance team uses the data to encourage timely preventive maintenance across all divisions.
“Most of our team is doing the right thing every day, and now we have the data to show it,” Caudle said. “This builds confidence with department leaders and helps us justify operational decisions with facts, not guesswork.”
Expanding countywide innovation
Due to the program’s success, Public Works is actively expanding Verizon Connect Reveal throughout the County fleet. More departments are joining the system, and future upgrades are already in development, including driver ID badge tracking and enhanced monitoring for mowing operations.
“Our goal is full implementation across the fleet,” Agbunag said. “By measuring when mowing equipment is actually engaged, we’ll be able to better understand productivity and coverage in real terms.”
What began as an effort to solve logistical challenges has evolved into a scalable, forward-thinking platform for innovation. With the support of County leadership, St. Johns County Public Works is setting a new standard for operational excellence and ensuring the community receives the responsive, transparent service it deserves.
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