Water / Sewer Service Forms

Bill Payment Options

Utility customers are billed monthly, and payments are due monthly.

If You Do Not Receive A Bill, Please Contact Our Office at (904) 209-2700, Option 4, Monday- Friday, 7:30 am to 4:30 pm.

Payment Options

  • Automatic Payment Program: Visa, Mastercard, American Express, Discover & E-Check
  • By Phone: Visa, Mastercard, American Express, Discover & E-Check. Call 1-844-SJCUTIL / 1-844-752-8845.
  • Online Bill Pay is now available! Pay Your Bill Online.

Our automated phone system and Online Bill Pay are available 24 hours a day / 7 days a week, to make a payment, check your account balance, and view your payment history.

Rate Information

Establish New Service

You may apply for new water/sewer service by calling Customer Service at (904) 209-2700. 


A $100.00 deposit is due at the time of application, and a $30.00 new service charge will be added to the first month’s bill.

New water and sewer service accounts established before noon will be turned on the same day.

Water and/or Wastewater Deposit

Every user of the County Water and/or Wastewater service system shall pay or cause to be paid a deposit of $100.00 as required in County Ordinance 2022-37.

A copy of the Ordinance can be viewed at the Utility Department or the Clerk of Court website.

Close an Account/Discontinue Service

Customers may apply for Disconnection of Service:

If the request is not made in person, an additional form of identification such as customer’s last 4 digits of their Social Security Number or Driver’s License Number is required.