COVID-19 UPDATES: For Information regarding St. Johns County's response to coronavirus disease 2019 (COVID-19) please visit our Corona Virus (COVID-19) Response site.
St. Johns County Utility Drive-thru and Customer Service Lobby Temporarily Closed – The St. Johns County Utility Department Customer Service Lobby and drive-thru are temporarily closed due to a renovation project. Utility customers may make payments by calling 904.209.2700 from 7:30 a.m. to 4:30 p.m., Monday through Friday, or by calling the 24/7 automated phone line at 844.752.8845. Payments can also be made online at www.sjcfl.us/utilities. Cash payments can be submitted at the Utility Department's Administration Lobby, 1205 State Road 16. For more information, please call 904.209.2700
St. Johns County Utility Department Suspending Late Fees and Service Disconnections – The St. Johns County Utility Department is suspending late fees on utility bills, effective immediately, in an attempt to ease financial strain on families and businesses impacted by COVID-19. In addition, the Utility Department will not disconnect services on accounts with an outstanding balance. These measures are in effect until further notice. Customers with past-due balances that predate the current health emergency are still expected to pay for their services. For more information, please call 904.209.2700.
St. Johns County Utilities Eastern Standard Time Watering Schedules – St. Johns County Utilities recommends residents and businesses follow the St. Johns River Water Management District's watering restrictions observed during Eastern Standard time. These restrictions are designed to ensure the efficient use of water for landscape irrigation and help maintain healthy lawns year-round. The mandatory restrictions include appropriate watering times, the amount of water that may be used, and the days when watering may occur for residential and nonresidential locations. For more information, please visit www.sjrwmd.com/wateringrestrictions.
Did you know 14% of indoor water usage is lost to leaks? Our new Customer Portal provides a simple web interface where you can view usage statistics, compare their usage against temperature and rainfall, and receive custom usage alerts via email and text message. Track My Water Usage
Join us on Facebook and Twitter for easy access to information about your utilities along with water conservation tips, boil water notices, and other useful updates. For more information, please call 904.209.2700. facebook.com/sjcutilities | twitter.com/sjcutilities
Boil Water Notices & Hotline – Get these and other important alerts through the Alert St. Johns Emergency Network or call the Boil Water Notice Hotline at (904) 209-2731. You can also view the locations of Precautionary Boil Water Notifications with our Boil Water Notification Map.
Help Fight F.O.G.! The St. Johns County Utility Pretreatment Department is working to minimize the amount of FOG introduced to our sewer systems through monitoring and education.
Prescription Drug Disposal – Keep pharmaceuticals out of our waters by not flushing unwanted medication. Safely disposed of them at the Sheriff's office. Operation Medicine Cabinet.
Watering / Irrigation Restrictions. Report St. Johns River Water Management District watering restriction violations via the hotline at 1-800-232-0904. Learn more about watering / irrigation restrictions.
Key Improvement Projects – Tour key capital improvement projects that support the quality of our water and wastewater services through infrastructure rehabilitation and expansion. Key Improvement Projects Tour
Ponte Vedra Capital Reinvestment Plan – View a presentation about proposed improvements and financial recommendations for the Ponte Vedra System. Ponte Vedra Capital Reinvestment Plan
Locations, Hours, Drop Boxes
2175 Mizell Road. (Map)
St. Augustine South
St. Augustine Shores Riverview Club
Ponte Vedra Annex (Tax Collector's Office) – Beginning April 8, 2019