COVID-19 UPDATES: For Information regarding St. Johns County's response to coronavirus disease 2019 (COVID-19), including closures, cancellations, and access to facilities please visit our St. Johns County Corona Virus (COVID-19) Response site.
St. Johns County Utility Customer Service Lobby Closed – The St. Johns County Utility Customer Service lobby is closed to walk-in customers until further notice. All Utility business such as making a payment, setting up service, disconnecting service and other general inquiries can be conducted via phone by calling Customer Service at 904-209-2700, Monday through Friday from 7:30 a.m. to 4:30 p.m. The on-site drive- thru will remain open for payments and other services. In addition, online bill payment is available as well as the pay-by-phone option at 844-752-8845.
St. Johns County Utility Department Suspending Late Fees and Service Disconnections – The St. Johns County Utility Department is suspending late fees on utility bills, effective immediately, in an attempt to ease financial strain on families and businesses impacted by COVID-19. In addition, the Utility Department will not disconnect services on accounts with an outstanding balance. These measures are in effect until further notice. Customers with past-due balances that predate the current health emergency are still expected to pay for their services. For more information, please call 904.209.2700.
St. Johns County Utilities Recommends Freshening Water Systems before Reopening Buildings
St. Johns County Utilities recommends following EPA guidelines when reopening buildings that have been closed for an extended period of time. Stagnant water conditions can result in discolored water, lower chlorine levels, and changes in water chemistry due to little or no water running through building water pipes and fixtures. Building managers and business owners who are reopening buildings are recommended to follow these steps:
- Review and understand the plumbing configuration and water usage in your building.
- Inspect the plumbing to ensure it is functioning properly and in good condition.
- Review the potential impact degraded water quality might have on your building occupants considering their use of the building and the building's water systems.
- Flush the building's plumbing system.
- Drain and clean water storage facilities and hot water heaters.
- Follow appropriate regulations and policies for worker safety and health while performing all activities.
Building managers and business owners are encouraged to contact their water utility company with questions regarding the status and quality of the water in their distribution system. For more information, please visit the EPA website regarding restoring water quality in buildings that have been closed or call St. Johns County Utilities at 904.209.2645.
Did you know 14% of indoor water usage is lost to leaks? Our new Customer Portal provides a simple web interface where you can view usage statistics, compare their usage against temperature and rainfall, and receive custom usage alerts via email and text message. Track My Water Usage
Join us on Facebook and Twitter for easy access to information about your utilities along with water conservation tips, boil water notices, and other useful updates. For more information, please call 904.209.2700. facebook.com/sjcutilities | twitter.com/sjcutilities
Boil Water Notices & Hotline – Get these and other important alerts through the Alert St. Johns Emergency Network or call the Boil Water Notice Hotline at (904) 209-2731. You can also view the locations of Precautionary Boil Water Notifications with our Boil Water Notification Map.
Help Fight F.O.G.! The St. Johns County Utility Pretreatment Department is working to minimize the amount of FOG introduced to our sewer systems through monitoring and education.
Prescription Drug Disposal – Keep pharmaceuticals out of our waters by not flushing unwanted medication. Safely disposed of them at the Sheriff's office. Operation Medicine Cabinet.
Watering / Irrigation Restrictions. Report St. Johns River Water Management District watering restriction violations via the hotline at 1-800-232-0904. Learn more about watering / irrigation restrictions.
Key Improvement Projects – Tour key capital improvement projects that support the quality of our water and wastewater services through infrastructure rehabilitation and expansion. Key Improvement Projects Tour
Ponte Vedra Capital Reinvestment Plan – View a presentation about proposed improvements and financial recommendations for the Ponte Vedra System. Ponte Vedra Capital Reinvestment Plan
Locations, Hours, Drop Boxes
2175 Mizell Road. (Map)
St. Augustine South
St. Augustine Shores Riverview Club
Ponte Vedra Annex (Tax Collector's Office) – Beginning April 8, 2019