Utility Department


Boil Water Notices & Hotline – Get boil water notices and other important alerts directly through the Code Red Emergency Communication Network or call the Boil Water Notice Hotline at (904) 209-2731.

Smoke Testing – The Inflow/Infiltration (I/I) Reduction Program will be smoke testing and flow testing in the SR 207 service zone to detect sanitary sewer system defects. To learn more visit Smoke Testing.

Integrated Water Resource Plan Workshop – The St. Johns County Utility Department hosted a public Integrated Water Resource Plan (IWRP) Workshop on October 8. IWRP Details

Help Fight F.O.G.! The St. Johns County Utility Pretreatment Department is working to minimize the amount of FOG introduced to our sewer systems through monitoring and education.

Ponte Vedra Water Meter Replacement Project The St. Johns County Utility Department will begin work to replace and/or upgrade approximately 10,000 Ponte Vedra service area water meters in September. Water Meter Replacement Project.

Prescription Drug Disposal – Help keep pharmaceuticals out of our waters by not flushing unwanted medication. They can be safely disposed of at our local Sheriff's office. Operation Medicine Cabinet.

Watering / Irrigation Restrictions. Report St. Johns River Water Management District watering restriction violations via the Water Conservation Hotline at 1-800-232-0904. To learn more click here.

Locations, Hours, Drop Boxes

Location Information

Main Office:
1205 SR 16, St. Augustine, FL 32084 (Map)
P: (904) 209-2700, F: (904) 209-2718, Toll Free: 1-877-837-2311

Ponte Vedra Office:
Annex Building
5430 Palm Valley Rd., Ponte Vedra, FL 32082 (Map)
P: (904) 209-2728, F: (904) 209-2718

Email: utilbill@sjcfl.us

After Hours and Emergency Number:
(904) 209-2745

Office Hours

Main Office:
7:30am – 4:30pm, Monday – Friday

Ponte Vedra:
8:30am – 5:00pm, Monday – Friday. Closed for lunch 1:00pm – 2:00pm
Assistance by phone is available 7:30am to 4:30pm, Monday – Friday.

Mailing Address

Main Office:
P.O. Box 3006
St. Augustine, FL 32085

Ponte Vedra:
P. O. Box 1988
St. Augustine, FL 32085

Drop Boxes

2175 Mizell Road. (Map)

St. Augustine South
208 North Shore Dr.
24 hrs a day, 7 days a week. (Map)

St. Augustine Shores Riverview Club
During Club Hours (Map)

Main Office
1205 SR 16 (Map)

Ponte Vedra Annex Building
5430 Palm Valley Rd (Map)







Main Number: (904) 209-2700

Toll Free: 1 (877) 837-2311

After Hours Emergency: (904) 209-2745


St. Johns County Utility Department
P.O. Box 3006
St. Augustine, FL  32085

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