New Curbside Collection Provider FAQs

FCC operates in over 5,000 municipalities worldwide and manages multiple collection contracts in Florida including Polk County, Hillsborough County, Palm Beach County, Orange County, Volusia County, and other cities in the region such as the City of Palm Coast.

FCC began residential curbside collection services on Thursday, August 1, 2024. The prior contract for solid waste collection with Republic Services and Waste Management expired on July 31, 2024.

The prior contract for solid waste collection expired on July 31, 2024.  The original bid awarded to Republic Services and Waste Management was in 2003.  All of the renewal options with that contract had been exhausted which required the County to rebid this service.

St. Johns County put out a Request for Proposal in July 2023.  After completing a Customer Service Survey last summer, residents were overwhelmingly in favor of keeping the same level of service currently provided, with unlimited garbage and yard debris. FCC came in with the lowest bid, offered the same level of service, and proposed to service the entire county instead of breaking it up between multiple haulers. Based on an assessment of staff, qualifications, experience, approach to service, and proposed pricing, FCC provided the most responsive submission to RFP 23-32. 

For more information on the RFP process, please see the timeline below.

To address the service failures, St. Johns County:

• Deployed internal staff, including Road & Bridge crews, to assist with garbage, recycling, and yard debris collection.
• Set up a Call Center at the Emergency Operations Center so residents could report missed pickups and service requests could be reported to FCC for a quick resolution.
• Brought in contractors to collect yard debris under the declared Local State of Emergency (Emergency Order 2024-02).
• Solicited supplemental service providers to assist FCC.
• Has been closely monitoring operations by way of field inspections, a Service Request Dashboard, and GPS software to track each route and ensure services are back on schedule.

For more information, please see the timeline below.

At its regular meeting on Aug. 20, 2024, the St. Johns County Board of County Commissioners (BOCC) took actions to terminate the solid waste contract with FCC Environmental Services.  Read the Full News Release. The Board’s decision to terminate does not alleviate FCC’s responsibility to continue providing services under the terms and conditions they agreed upon. The County has also solicited supplemental service providers to assist FCC.

For more information, please see the timeline below.

At its regular meeting on Aug. 20, 2024, The BOCC unanimously approved Emergency Order 2024-02 to get all yard waste picked up and off the streets as soon as possible. This is a result of the failure of FCC Environmental Services to collect all of the household trash, recycling and yard waste which can pose a threat to public health and safety. Under this local state of emergency, the deadlines for the current Requests for Proposals (RFP) for providers were shortened.

For more information, please see the timeline below.

• Download the Recycle Coach App to set reminders and receive any real-time notifications.
• Follow St. Johns County on all social media platforms for updates and more information.
• For solid waste news, updates, upcoming events, and resources, sign up for The Curbside Times Monthly Newsletter.

For questions or concerns or to report a missed pickup, contact the St. Johns County Solid Waste Division at (904)-827-6980 or SolidWaste@sjcfl.us.  You can also report problems through the Recycle Coach App or submit service requests through the SJC Connect App. If you are reporting a missed pickup, leave your cart at the curb and make sure to include your name, the type of service, and your address or the area that was missed. We will ensure this information is provided to FCC Environmental Services for a prompt resolution.