Water / Sewer Service Forms
Bill Payment Options
Utility customers are billed monthly, and payments are due monthly.
If You Do Not Receive a Bill, please call (904) 209-2700, Option 4, Monday- Friday, 7:30 am to 4:30 pm.
Payment Options
- Pay Your Bill Online
- Automatic Payment Program
- Visa
- Mastercard
- American Express
- Discover
- E-Check
- By Phone
- Visa
- Mastercard
- American Express
- Discover
- E-Check
- Call 1-844-SJCUTIL / 1-844-752-8845
Our automated phone system and Online Bill Pay are available 24 hours a day / 7 days a week, to make a payment, check your account balance, and view your payment history.
Rate Information
Establish New Service
You may apply for new water/sewer service by calling Customer Service at (904) 209-2700.
New Service Charge
A deposit is due at the time of application, and a $30.00 new service charge will be added to the first month’s bill. Please call Customer Service for required deposit amount.
New water and sewer service accounts established before noon will be turned on the same day.
Water and/or Wastewater Deposit
Every user of the County Water and/or Wastewater service system shall pay or cause to be paid a deposit as required in County Ordinance 2022-37. Please call Customer Service for required deposit amount.
A copy of the Ordinance can be viewed at the Utility Department or the Clerk of Court website.
Close an Account/Discontinue Service
Customers may apply for Disconnection of Service:
- in person at the Utility department,
- by phone at (904) 209-2700,
- via fax,
- or email via this form.
If the request is not made in person, an additional form of identification such as customer’s last 4 digits of their Social Security Number or Driver’s License Number is required.
