Utility Department


Click to read the 2015 St. Johns Utility Annual Report.
Online Bill Pay Temporary Outage beginning at 5:00 p.m. on December 30, 2016. The outage is for system maintenance and is expected to return online by January 18, 2017. For more bill pay options, visit our customer service page. We thank you for your patience.

Recycle Your Turkey Cooking Oil this Holiday Season Residents are encouraged to go green with free cooking oil recycling from 7:30 a.m. to 3:30 p.m. on Wednesday, January 4 at Francis Event Field and behind the Parks and Recreation office. The program allows residents to properly dispose of used cooking oil, which is recycled into products such as biodiesel fuel. For more information, or to learn where to donate cooking oil throughout the year, please call 904.209.2663. Recycle Cooking Oil

Utility Department Receives Regional Award for Excellence in Planning and Growth Management – The St. Johns County Utility Department was recently awarded the Regional Award for Excellence in Planning and Growth Management by the Northeast Florida Regional Council for their extensive work on the County’s Integrated Water Resource Plan (IWRP). The award recognizes individuals, organizations, or specific projects with a primary focus on meeting the planning and growth management needs of communities within the Northeast Florida Region. Press Release  |  IWRP

Boil Water Notices & Hotline – Get these and other important alerts directly through the Code Red Emergency Network or call the Boil Water Notice Hotline at (904) 209-2731. You can also view the locations of Precautionary Boil Water Notifications with our Boil Water Notification Map @ www.sjcfl.us/BWNMap.

Ponte Vedra Capital Reinvestment Plan – View a presentation about proposed improvements and financial recommendations for the Ponte Vedra System. Ponte Vedra Capital Reinvestment Plan

St. Johns County Works – Video featuring the Water Treatment Division and their work to provide clean and safe drinking water to the residents of St. Johns County. Watch it on the County's YouTube channel.

St. Augustine By The Sea Sewer Conversion Project – The Engineering Division will be replacing the existing vacuum sewer system with a new grinder pump station and force main sewer system. For project status and pump station locations, view the project map.

Key Improvement Projects – Tour key capital improvement projects that support the quality of our water and wastewater services through infrastructure rehabilitation and expansion. Key Improvement Projects Tour

Drinking Water and Lead – Learn about the programs the St. Johns County Utility Department has in place to keep your water safe. Drinking Water and Lead Article

Integrated Water Resource Plan Workshop – The St. Johns County Utility Department hosted a public Integrated Water Resource Plan (IWRP) Workshop on October 8. IWRP Details

Help Fight F.O.G.! The St. Johns County Utility Pretreatment Department is working to minimize the amount of FOG introduced to our sewer systems through monitoring and education.

Prescription Drug Disposal – Help keep pharmaceuticals out of our waters by not flushing unwanted medication. They can be safely disposed of at our local Sheriff's office. Operation Medicine Cabinet.

Watering / Irrigation Restrictions. Report St. Johns River Water Management District watering restriction violations via the Water Conservation Hotline at 1-800-232-0904. To learn more click here.

Locations, Hours, Drop Boxes

Location Information

Main Office:
1205 SR 16, St. Augustine, FL 32084 (Map)
P: (904) 209-2700, F: (904) 209-2718, Toll Free: 1-877-837-2311

Ponte Vedra Office:
Annex Building
5430 Palm Valley Rd., Ponte Vedra, FL 32082 (Map)
P: (904) 209-2728, F: (904) 209-2718

Email: utilbill@sjcfl.us

After Hours and Emergency Number:
(904) 209-2745

Office Hours

Main Office:
7:30am – 4:30pm, Monday – Friday

Ponte Vedra:
8:30am – 5:00pm, Monday – Friday. Closed for lunch 1:00pm – 2:00pm
Assistance by phone is available 7:30am to 4:30pm, Monday – Friday.

Mailing Address

Main Office:
P.O. Box 3006
St. Augustine, FL 32085

Ponte Vedra:
P. O. Box 1988
St. Augustine, FL 32085

Drop Boxes

2175 Mizell Road. (Map)

St. Augustine South
208 North Shore Dr.
24 hrs a day, 7 days a week. (Map)

St. Augustine Shores Riverview Club
During Club Hours (Map)

Main Office
1205 SR 16 (Map)

Ponte Vedra Annex Building
5430 Palm Valley Rd (Map)







Main Number: (904) 209-2700

Toll Free: 1 (877) 837-2311

After Hours Emergency: (904) 209-2745


St. Johns County Utility Department
P.O. Box 3006
St. Augustine, FL  32085