Utility Department


Click to read the 2017 St. Johns Utility Annual Report.2017 SJC Utilities Annual Report (PDF)

Public Notice: The Federal Emergency Management Agency and Florida Division of Emergency Management have received the following applications for Federal grant funding. HMGP 4283-97 Manhole Lid Inserts – Main System and HMGP 4283-105 Manhole Lid Inserts – Ponte Vedra System

Facebook and Twitter – St. Johns County Utilities now has Facebook and Twitter pages for residents to easily access information and updates about their utilities. Visit facebook.com/sjcutilities and twitter.com/sjcutilities to receive water conservation tips, boil water notices, and other useful updates. For more information, please call 904.209.2700.

Utility Window Closed September 29, 2017 was the last business day of the Utility Department at the Tax Collector’s Office at 5430 Palm Valley Road. All customer service needs can be handled by phone at 904-209-2700 or by visiting the Main Office at 1205 State Road 16, St. Augustine, FL 32084. Customers may continue to utilize the payment drop box located on the premises.

Boil Water Notices & Hotline – Get these and other important alerts directly through the Code Red Emergency Network or call the Boil Water Notice Hotline at (904) 209-2731. You can also view the locations of Precautionary Boil Water Notifications with our Boil Water Notification Map @ www.sjcfl.us/BWNMap.


Smoke Testing of Sanitary Sewer Systems – Beginning in August 2017, St. Johns County Utilities will perform sanitary sewer smoke testing. For more information on Smoke Testing, visit www.sjcfl.us/SmokeTesting and see the smoke testing map for locations: Smoke Testing Map and Details

Matanzas Inlet Pipeline Replacement Project – The Project will replace existing water and sewer pipelines that are over 23 years old and located underneath the existing bridge over Matanzas Inlet. To maintain existing water and sewer service to our customer base south of the bridge, temporary piping will be installed across the eastern sidewalk of the bridge, causing this sidewalk to be closed during construction. Project Details

Water Shortage Warning Order for St. Johns County – On May 9, 2017 the St. Johns River Water Management District‘s Governing Board issued a Water Shortage Warning for all counties located within the District. As a result of the order all water users are encouraged to reduce their water use and to voluntarily conserve water to the maximum extent possible. Additionally, water used for landscape irrigation should not exceed two designated days each week and occur only before 10 a.m. and after 4 p.m. Outdoor irrigation accounts for half of all residential water use so it's a logical place to focus on reducing use. More information about water shortage warnings can be found online at www.sjrwmd.com/facts/watershortageorder.html.

Drinking Water and Lead – Learn about the programs the St. Johns County Utility Department has in place to keep your water safe. Drinking Water and Lead Article

Help Fight F.O.G.! The St. Johns County Utility Pretreatment Department is working to minimize the amount of FOG introduced to our sewer systems through monitoring and education.

Prescription Drug Disposal – Help keep pharmaceuticals out of our waters by not flushing unwanted medication. They can be safely disposed of at our local Sheriff's office. Operation Medicine Cabinet.

Watering / Irrigation Restrictions. Report St. Johns River Water Management District watering restriction violations via the Water Conservation Hotline at 1-800-232-0904. To learn more click here.

Improvement Projects

Key Improvement Projects – Tour key capital improvement projects that support the quality of our water and wastewater services through infrastructure rehabilitation and expansion. Key Improvement Projects Tour

Ponte Vedra Capital Reinvestment Plan – View a presentation about proposed improvements and financial recommendations for the Ponte Vedra System. Ponte Vedra Capital Reinvestment Plan

Locations, Hours, Drop Boxes


Main Office:
1205 SR 16, St. Augustine, FL 32084 (Map)
P: (904) 209-2700, F: (904) 209-2718, Toll Free: 1-877-837-2311
Email: utilbill@sjcfl.us

After Hours and Emergency Number:
(904) 209-2745

Office Hours

Main Office:
7:30am – 4:30pm, Monday – Friday
Assistance by phone is available 7:30am to 4:30pm, Monday – Friday.

Mailing Address

Main Office:
P.O. Box 3006
St. Augustine, FL 32085

Ponte Vedra:
P. O. Box 1988
St. Augustine, FL 32085

Drop Boxes

2175 Mizell Road. (Map)

St. Augustine South
208 North Shore Dr.
24 hrs a day, 7 days a week. (Map)

St. Augustine Shores Riverview Club
During Club Hours (Map)

Main Office
1205 SR 16 (Map)

Ponte Vedra Annex Building
5430 Palm Valley Rd (Map)






Pay Your Bill Online
Maps & Apps


Main Number: (904) 209-2700

Toll Free: 1 (877) 837-2311

After Hours Emergency: (904) 209-2745


St. Johns County Utility Department
P.O. Box 3006
St. Augustine, FL  32085