Utility Department

2022 St. Johns County Utility Annual ReportAnnouncements

St. Johns County Reduces Water and Wastewater Customer Usage Rates by 3% – The St. Johns County Board of County Commissioners approved a resolution on June 20, 2023, for a 3% reduction in customer usage rates for water and wastewater provided by the St. Johns County Utility Department (SJCUD). Overall, about 90% of water customers could see a decrease in their monthly bill. SJCUD is a non-profit utility and serves approximately 54,000 water customer accounts and 45,000 wastewater customer accounts. The usage rate reduction goes into effect on July 1, 2023. Water and Wastewater Rate Reduction


Pay Your Water Bill

The Bill Pay Online website has been designed with the customer in mind, featuring options for billing and payments. Pay Your Water Bill Online

Boil Water Notices & Hotline

Get Boil Water Notice Alerts through the Alert St. Johns Emergency Network or call the Boil Water Notice Hotline at (904) 209-2731.

Customer Service Forms






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Main Number: (904) 209-2700
Toll Free: 1 (877) 837-2311
After Hours Emergency: (904) 209-2745
Email the SJC Utility Department

St. Johns County Utility Department
P.O. Box 3006
St. Augustine, FL 32085

Water conservation tip: Check your garden hose for leaks at the connection to the spigot. If it leaks, replace the hose washer and insure a tight connection using pipe tape and a wrench.