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Utility Department

Announcements

Utility Department Reinstating Late Fees and Disconnections – The St. Johns County Utility Department will begin reinstating disconnection of service and assessing late fees for accounts with past due balances on or after April 1, 2021. To review your current account status or to make a payment, you may call Customer Service at 904-209-2700, from 7:30 a.m. to 4:30 p.m. Monday through Friday, or the 24/7 automated phone system at 844.752.8845, or by visiting www.sjcfl.us/Utilities.

St. Johns County Utility Customer Service Lobby and Drive-Thru Open – The St. Johns County Utility Customer Service lobby and drive-thru are now open from 7:30 a.m. to 4:30 p.m., Monday through Friday. Customers may also call 904.209.2700 to make payments and request services. After-hours services are also available including online bill payment, payment drop boxes, and by calling the automated assistance line at 844.752.8845. For additional information, please call Utility Customer Service at 904.209.2700, or visit www.sjcfl.us/utilities.

Water Supply Facility Plan and Proposed Comprehensive Plan Amendment – County staff are proposing a Comprehensive Plan Amendment to amend and update Goals, Objectives and Policies related to water supply planning and conservation, and adopt a Water Supply Facility Work Plan to summarize the public water suppliers in the county and their water demands. The plan identifies projects and policies that will supply projected demands through 2030. This was presented at Planning and Zoning Agency and Board of County Commissioners meetings for review and approval. Amendment and Water Supply Facility Work Plan.

St. Johns County Utilities Eastern Standard Time Watering Schedules – St. Johns County Utilities recommends residents and businesses follow the St. Johns River Water Management District's watering restrictions observed during Eastern Standard time. These restrictions are designed to ensure the efficient use of water for landscape irrigation and help maintain healthy lawns year-round. The mandatory restrictions include appropriate watering times, the amount of water that may be used, and the days when watering may occur for residential and nonresidential locations. For more information, please visit www.sjrwmd.com/wateringrestrictions.

St. Johns County Utility 2019 Annual Report

Did you know 14% of indoor water usage is lost to leaks? Our new Customer Portal provides a simple web interface where you can view usage statistics, compare their usage against temperature and rainfall, and receive custom usage alerts via email and text message. Track My Water Usage

Join us on Facebook and Twitter for easy access to information about your utilities along with water conservation tips, boil water notices, and other useful updates. For more information, please call 904.209.2700. facebook.com/sjcutilities  |  twitter.com/sjcutilities

Boil Water Notices & Hotline – Get these and other important alerts through the Alert St. Johns Emergency Network or call the Boil Water Notice Hotline at (904) 209-2731. You can also view the locations of Precautionary Boil Water Notifications with our Boil Water Notification Map.

FYIs

Help Fight F.O.G.! The St. Johns County Utility Pretreatment Department is working to minimize the amount of FOG introduced to our sewer systems through monitoring and education.

Prescription Drug Disposal – Keep pharmaceuticals out of our waters by not flushing unwanted medication. Safely disposed of them at  the Sheriff's office. Operation Medicine Cabinet.

Watering / Irrigation Restrictions. Report St. Johns River Water Management District watering restriction violations via the hotline at 1-800-232-0904. Learn more about watering / irrigation restrictions.

Improvement Projects

Key Improvement Projects – Tour key capital improvement projects that support the quality of our water and wastewater services through infrastructure rehabilitation and expansion. Key Improvement Projects Tour

Ponte Vedra Capital Reinvestment Plan – View a presentation about proposed improvements and financial recommendations for the Ponte Vedra System. Ponte Vedra Capital Reinvestment Plan

Locations, Hours, Drop Boxes

Location	Main Office: 1205 SR 16, St. Augustine, FL 32084 (Map) P: (904) 209-2700, F: (904) 209-2718, Toll Free: 1-877-837-2311 Email: SJC Utility Department After Hours and Emergency Number: (904) 209-2745
Office Hours	Main Office: 7:30am – 4:30pm, Monday – Friday Assistance by phone is available 7:30am to 4:30pm, Monday – Friday.
Mailing Address	Main Office: P.O. Box 3006 St. Augustine, FL 32085 Ponte Vedra: P. O. Box 1988 St. Augustine, FL 32085
Drop Boxes	2175 Mizell Road. (Map) St. Augustine South 208 North Shore Dr. 24 hrs a day, 7 days a week. (Map) St. Augustine Shores Riverview Club During Club Hours (Map) Ponte Vedra Annex (Tax Collector's Office) – Beginning April 8, 2019 151 Sawgrass Corners Dr, Ste 100 Ponte Vedra Beach (Map) Main Office 1205 SR 16 (Map)