Utility Department
Overview
Our Mission: To serve our customers by providing safe, reliable drinking water and environmentally responsible wastewater treatment at affordable rates while emphasizing customer service and protecting our environment.
Online Services & Tools
Pay your water bill online and set up your account for AutoPay.
Pay Water Bill Online
Get Boil Water Notice Alerts through the Alert St. Johns Emergency Network or call the Boil Water Notice Hotline at (904) 209-2731.
Sign Up for Alerts
Helpful and time saving maps & apps such as construction projects, events and services.
View Maps and AppsAnnouncements
Phase III Extreme Water Shortage Declaration
Beginning May 11, 2026, the St. Johns River Water Management District (SJRWMD) has issued a Phase III Extreme Water Shortage Declaration.
The action reflects the regional drought conditions of below-average rainfall, declining groundwater levels, and reduced river flows placing significant stress on water resources.
Water Restrictions FAQs
Why are irrigation restrictions currently in place?
Current irrigation restrictions are intended to help reduce water demand and protect regional water resources during ongoing drought conditions. According to the U.S. Drought Monitor, St. Johns County and surrounding counties are currently experiencing Extreme Drought (D3) conditions.
Outdoor irrigation typically represents the largest share of residential water use. According to the U.S. Environmental Protection Agency, watering the average-sized lawn for just 20 minutes every day for one week can use enough water to equal more than 800 showers.
Following the once-per-week irrigation schedule is one of the most effective ways residents can help conserve water and support regional groundwater supplies during dry periods.
What are the current irrigation restrictions in St. Johns County?
Residential landscape irrigation is currently limited to one day per week and is prohibited between 8 a.m. and 6 p.m.
Additional restrictions apply to:
- New sod and landscape plantings
- Certain non-essential commercial, industrial, and institutional water uses
- Aesthetic water uses
- Street and pressure washing activities
These restrictions apply to water supplied by public and private utilities, private wells and pumps, and ground or surface water sources.
Does the one-day-per-week irrigation restriction apply to reclaimed water?
No. Reclaimed water is not included in the one-day-per-week irrigation schedule under the current Phase III restrictions for St. Johns County Utility Department Customers.
St. Johns County continues investing in reclaimed water infrastructure as part of its long-term water conservation strategy because reclaimed water helps reduce demand on the potable drinking water system.
*Exceptions apply, for more information contact the St. Johns County Utility Department at 904-209-2700.
How do residents help conserve water during the drought?
Outdoor irrigation typically represents the largest portion of residential water use, so reducing unnecessary irrigation can make a significant impact.
Residents can help conserve water by:
- Following the once-per-week irrigation schedule
- Watering only when necessary
- Checking irrigation systems for leaks
- Avoiding wasteful water use
- Using Florida-Friendly Landscaping™ practices
- Choosing drought-tolerant plants and efficient irrigation methods
June 1 – 21 – Free Chlorine Burnout Scheduled
Beginning June 1 for approximately 21 days, the County Road 214 Water Treatment Plant will temporarily switch to free chlorine disinfection as part of ongoing efforts to enhance water quality in the distribution system.
Chlorine Burnout FAQs
Why is the County temporarily switching from chloramines to free chlorine?
This maintenance procedure is recommended by the U.S. Environmental Protection Agency and the Florida Department of Environmental Protection. After the flushing process is complete, the water treatment plant will return to using chloramines for disinfection. This process helps to:
- Remove biofilm and bacteria from distribution system pipes.
- Reduce the formation of nitrates and nitrites, a process known as nitrification.
- Address taste and odor concerns.
Is the water safe to drink and use during this process?
Yes, the water remains safe to drink and use as usual. However, customers may notice slight discoloration, cloudiness, or a chlorine odor. Despite these temporary changes, the water meets all safety standards. Customers who are sensitive to chlorine or chloramines should take standard precautions.
What changes might customers notice?
Customers may observe:
- Slight discoloration or cloudiness in the water.
- A mild chlorine odor or taste.
- Minor fluctuations in water pressure during flushing.
- Temporary discoloration caused by system flushing.
- Utility crews operating fire hydrants to flush the system.
Many customers may not notice any changes. Critical users, such as hospitals, dialysis centers, and businesses that rely on water for processing, as well as pet, aquatic, and pond-related businesses, should consult their water treatment professionals regarding internal procedures.
What should customers do if they notice discoloration or odor?
If discoloration or cloudiness occurs, run water through an outdoor spigot or bathtub faucet for several minutes until it clears. Using these outlets helps resolve the issue more quickly and reduces the likelihood of debris clogging faucet strainers.
$191 Million State Road 207 Water Reclamation Facility Approved
During the Dec. 19th regular meeting, the St. Johns County Board of County Commissioners (BOCC) approved Phase 2 of the State Road 207 Water Reclamation Facility Project. This included awarding the Design-Build Agreement with Jacobs Project Management Co., for the New SR 207 Water Reclamation Facility and Associated Improvements for a total not-to-exceed amount of $191,820,000 including a contingency of $6,230,000. Water Reclamation Facility Approved
$4.6 Million Utilities Lab with Ribbon-Cutting Ceremony and Open House
Today, St. Johns County held a ribbon-cutting ceremony to celebrate the completion of the new $4.6 million St. Johns County Utilities Lab. The new facility includes lab-specific, corrosion-resistant cabinets and countertops, a walk-in cooler for sample storage, lab sinks with de-ionized water on tap, and a backup generator for continuous power. St. Johns County Celebrates Utilities Lab
Utility Department Performing a Water Service Line Material Inventory
Find out more on the Saint Johns County Community Lead-Safe Hub.
Utility Department
2025 Annual Report
Great Water
Great Community
Popular Links
FAQs
Choose one of the following options for paying your water & sewer bill:
- Pay your bill online
- Sign up for AutoPay Online via your credit card or bank account
- Pay by Phone call 1-844-752-8845
- Mail a check with your Utility bill
View the Current Utility Services Rates.
Contact Customer Service at (904) 209-2700, Option 4, Monday through Friday, 7:30 am to 4:30 pm.
To report problems such as leaks, no water, low water pressure or liftstation alarms, please call (904) 209-2700 during regular business hours of 7:30 AM to 4:30 PM, Monday through Friday. Please call (904) 209-2745 after hours, on weekends or on holidays.
Contact Department
Neal Shinkre Director
Email: utilbill@sjcfl.us
Main Phone: (904) 209-2700
Toll Free: 1 (877) 837-2311
After Hours Emergency: (904) 209-2745
1205 Florida 16St. Augustine, FL 32084 HOURS
Monday - Friday: 7:30am-4:30pm
