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Utility Department

Announcements

Proposed Amendment to Utility Ordinance – St. Johns County Utility Department is proposing an amendment to Utility Ordinance 2013-13 that adds provisions for reclaimed water service requirements and defines utility line extension policy. We are welcoming public feedback regarding the proposed revisions. Public Notice & Proposed Amendment

Boil Water Notices & Hotline – Get these and other important alerts directly through the Code Red Emergency Network or call the Boil Water Notice Hotline at (904) 209-2731. You can also view the locations of Precautionary Boil Water Notifications with our Boil Water Notification Map @ www.sjcfl.us/BWNMap.

Excellence in Planning and Growth Management Award – The St. Johns County Utility Department was awarded the Regional Award for Excellence in Planning and Growth Management by the Northeast Florida Regional Council for their extensive work on the County’s Integrated Water Resource Plan (IWRP). Press Release  |  IWRP

FYIs

Water Shortage Warning Order for St. Johns County – On May 9, 2017 the St. Johns River Water Management District‘s Governing Board issued a Water Shortage Warning for all counties located within the District. As a result of the order all water users are encouraged to reduce their water use and to voluntarily conserve water to the maximum extent possible. Additionally, water used for landscape irrigation should not exceed two designated days each week and occur only before 10 a.m. and after 4 p.m. Outdoor irrigation accounts for half of all residential water use so it's a logical place to focus on reducing use. More information about water shortage warnings can be found online at www.sjrwmd.com/facts/watershortageorder.html.

Drinking Water and Lead – Learn about the programs the St. Johns County Utility Department has in place to keep your water safe. Drinking Water and Lead Article

Help Fight F.O.G.! The St. Johns County Utility Pretreatment Department is working to minimize the amount of FOG introduced to our sewer systems through monitoring and education.

Prescription Drug Disposal – Help keep pharmaceuticals out of our waters by not flushing unwanted medication. They can be safely disposed of at our local Sheriff's office. Operation Medicine Cabinet.

Watering / Irrigation Restrictions. Report St. Johns River Water Management District watering restriction violations via the Water Conservation Hotline at 1-800-232-0904. To learn more click here.

Improvement Projects

Key Improvement Projects – Tour key capital improvement projects that support the quality of our water and wastewater services through infrastructure rehabilitation and expansion. Key Improvement Projects Tour

Ponte Vedra Capital Reinvestment Plan – View a presentation about proposed improvements and financial recommendations for the Ponte Vedra System. Ponte Vedra Capital Reinvestment Plan

St. Augustine By The Sea Sewer Conversion – The existing vacuum sewer system will be replaced with a new grinder pump station and force main sewer system. For project status and locations, Project Map.

Locations, Hours, Drop Boxes

Location Information	Main Office: 1205 SR 16, St. Augustine, FL 32084 (Map) P: (904) 209-2700, F: (904) 209-2718, Toll Free: 1-877-837-2311 Ponte Vedra Office: Annex Building 5430 Palm Valley Rd., Ponte Vedra, FL 32082 (Map) P: (904) 209-2728, F: (904) 209-2718 Email: utilbill@sjcfl.us After Hours and Emergency Number: (904) 209-2745
Office Hours	Main Office: 7:30am – 4:30pm, Monday – Friday Ponte Vedra: 8:30am – 4:00pm, Monday – Friday. Closed for lunch 1:00pm – 2:00pm Assistance by phone is available 7:30am to 4:30pm, Monday – Friday.
Mailing Address	Main Office: P.O. Box 3006 St. Augustine, FL 32085 Ponte Vedra: P. O. Box 1988 St. Augustine, FL 32085
Drop Boxes	2175 Mizell Road. (Map) St. Augustine South 208 North Shore Dr. 24 hrs a day, 7 days a week. (Map) St. Augustine Shores Riverview Club During Club Hours (Map) Main Office 1205 SR 16 (Map) Ponte Vedra Annex Building 5430 Palm Valley Rd (Map)